Rent Manager top 10 questions
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1. How do I get started using the service?
- Complete the suitable application and return with the requested documentation.
JetPay will issue you a Terminal ID to place into your email software to get started.
- Applications are processed in the order they are received.
Please allow 3-5 business days for completion.
Please allow for more time, if additional information has to be requested. - Yes, you can receive payments from your tenants and pay your owners with this service.
- Yes, recurring payments is allowed.
To determine how/where to do this in the software, please contact Rent Manager directly for assistance. - All transactions are on a 2-day funding delay.
Once a transaction is processed, the funds will be on hold for 2 business days (weekends and bank holidays are excluded).
JetPay's ACH cut-off time is 2:30 pm CST. - Yes, this is allowed through Rent Manager's portal.
For details please contact Rent Manager directly. - Yes, you can use two bank accounts for credits and debits.
This means all of your funding deposit/refunds will go to one account and all of your fees can be debited from a separate account. - It is against Visa/MC Regulations to pass on credit card processing fees (Interchange, Dues/Assessments, Discount) to your tenants.
However, you can implement a Convenience Fee.. - JetPay can provide you with access to our real-time reporting system to keep up with transaction status.
- JetPay will notify you of a rejected transaction via email.
The email address provided for the main contact is what we will use.
2. How long does it take to get set up?
3. Can I pay my owners with this service?
4. Can my tenants do recurring payments?
5. When will the money be in my account or my owner's account?
6. Can my tenants make their payments online?
7. Can I give you two bank accounts to use?
8. Can I pass the pricing on to my tenants?
9. How will I know if/when a transaction has gone through?
10. How will I be notified of a reject?